Help and F.A.Q.

NO, NO!! It’s not a sticker – not at all.

At CaseMyWay we have painstakingly engineered an innovative and powerful bespoke print technology; Micron Transmat Thermal Technology or MT³ for short.

MT³ combines several leading edge print processes to graft your design permanently onto the entire surface area of your case. This gives peerless print quality and a brilliant, lasting finish.

Why is MT³ so smokin’?

• Thermal printing methods permanently embed designs
• 3D printing capability covers the entire case with your artwork
• Micron μ Level Printing gives an extraordinary level of detail
• It also provides incomparable high resolution and rich print quality
• Vibrant colors and full-tone striking finishes
• Long lasting, unlike a transfer your design won’t peel off
• Since this is not a sticker and is embedded into the case itself, it will not peel off or fade

In a nutshell – yes and no!

As the print is embedded deep into the case to achieve highest quality, this may result slight position variance of your design, up to 2mm. As colors vary from monitor to monitor. The color that you see on your printed case will be very close to what you see on screen.

Absolutely – yes.

We know how it feels if you need to remove your case each time you dock – we have done extensive testing and are confident that all our cases can be docked.

During checking out, you can pay with various payment methods, you can either use your Visa, Master Card or American Express or you can pay by PayPal.

If you don’t have a PayPal account, you don’t need to worry, you can still pay through PayPal and can use your credit card to process the transaction.

Yes, we do accept PayPal. If you don't have a PayPal account, you can still pay through your Visa, Master or AMEX credit card without having an account at www.paypal.com.

We very well understand how desperate one is to receive their orders. In most cases, we ship the product in 2-3 business days after we have received your order.

Now its up to you to decide how soon you need the product, we do offer two types of shipping:

• DHL Express : f you have selected express as a shipping method, your order will shipped via DHL Expresswith a transit time of 2 to 3 business days. This service comes with a tracking number which can be tracked on www.dhl.com.
• Registered AirMail : If you have selected Registered AirMail as a shipping method, your order will be shipped via Registered AirMail with a transit time of 7 to 10 business days. The service comes with a tracking number but with limited tracking capabilities (it may not be traceable in some countries).

Depending on the shipping method you selected, we will process and ship your custom case within 2 to 3 business days. The iPad 2/new iPad cases can take up to to 5 business days to ship.

If the above time has lapsed and you still have not received the product, don’t worry, we’re here to help you out, just write to us at hello@casemyway.com with your order number and will get back to you with the detailed status of your order.

Please check the order confirmation email which you have received at the time of placing the order, click on the link to view your current order status. Alternatively, send us message on Live Chat or email us at hello@casemyway.com.

Your card is charged when you click Buy Now / Place your order.

We offer two options of shipping:

DHL Express: If you have selected express as a shipping method, your order will shipped via DHL Express with a transit time of 2 to 3 business days. This service comes with a tracking number which can be tracked on www.dhl.com. It cost $15.95 for North America, Europe, Asia and Australia and $19.95 for Africa & South America.

Registered AirMail: If you have selected Registered AirMail as a shipping method, your order will be shipped via Registered AirMail with a transit time of 7 to 10 business days. The service comes with a tracking number but with limited tracking capabilities (it may not be traceable in some countries). There is a flat shipping charge of $10.95 worldwide, however, we do run promotions with Free Shipping, do check out our Facebook page for updates.

Yes, we do! We ship to all countries worldwide, except Antarctica! We can ship via DHL Express with a transit time of 2 to 3 business days in most of the locations worldwide or Registered AirMail with transit time of 7 to 10 business days.

You will receive a DHL tracking number if shipped via DHL Express, which can be tracked on www.dhl.com. The Registered AirMail service comes with a tracking number but with limited tracking capabilities (it may not be traceable in some countries).

All International packages are subject to taxes, customs fees and duties. You will be responsible for any taxes, customs fees and duties that may incur.

Yes, but you must select Registered AirMail as your shipping method at the time of checkout.

After your product is shipped, will send you an email notification along with the tracking number DHL tracking number (if shipped via DHL Express), which can be tracked on www.dhl.com.

The Registered AirMail service comes with a tracking number but with limited tracking capabilities (it may not be traceable in some countries).

If you have not received any such email, just write to us at hello@casemyway.com with your order number and will get back to you.

Relax, don’t worry! We recommend tracking on www.dhl.com if you have selected Express shipping or track with your local postal mail service website.

if not just write to us at hello@casemyway.com with your order number and will get back to you with the detailed status of your order and will make sure that it gets delivered to you asap!

SB eCommerce Solutions Pvt Ltd / CaseMyWay" will be the company name on your credit or PayPal statement.

Yes, it is 100% secure. When you complete your order on our site, you'll notice the lock icon in the address bar, and you'll also notice the http become https. The "s" and the lock means you're on a secure server and your purchase is safe.

Sign in to your Account and click on the "Order History" link to review your previous orders.